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Customer Success Manager, APAC
About This Role
Fireblocks powers the secure movement, storage, and issuance of digital assets for banks, fintechs, and global enterprises—backed by over $1 billion in funding and $14 trillion in transfers processed. As Customer Success Manager, you'll be the strategic bridge between our distributed ledger platform and the institutions relying on it, ensuring they extract maximum value from our MPC-based wallet infrastructure and network while scaling their digital asset operations.
What You'll Be Doing
Own a diverse portfolio of customers, deploying repeatable, scalable playbooks that accelerate platform adoption
Run regular business reviews to track progress against technical milestones and decentralized infrastructure goals
Spot expansion opportunities within key accounts and partner with Sales to drive upsell across crypto and DeFi use cases
Build trusted-advisor relationships with stakeholders navigating smart contracts, custody, and digital asset security
Translate usage analytics into clear, actionable recommendations that improve platform engagement
Monitor customer health signals and proactively resolve risk before it impacts renewals
What We're Looking For
Bachelor's degree and 2-3 years in Account Management, Customer Success, or a similar SaaS/tech capacity
Business-level English proficiency is mandatory; additional APAC languages (Mandarin, Korean, Japanese) are a strong plus
Comfort leveraging AI tools to streamline reporting, communication, and account workflows
Proven ability to manage a sizable book of business through scalable processes rather than bespoke, one-off engagement
Strong communicator who can convert technical requirements into tangible business value
Background supporting customers on complex or technical platforms—blockchain, web3, or fintech experience preferred
Bonus Points
Prior exposure to crypto custody, wallet infrastructure, or decentralized finance ecosystems
Experience working with financial institutions adopting distributed ledger technology
Familiarity with risk scoring frameworks and predictive health analytics
Why Join Us
Competitive compensation with meaningful equity in a category-defining blockchain infrastructure company
Flexible, collaborative culture built around ownership and autonomy
Direct impact on how the world's largest institutions access and scale digital asset operations
Continuous learning opportunities at the forefront of web3 and crypto innovation
About Fireblocks
Fireblocks is a leading enterprise-grade platform providing a secure infrastructure for moving, storing, and issuing digital assets. We empower financial institutions to seamlessly and securely embrace the burgeoning world of blockchain and Web3. Our robust technology safeguards billions in crypto assets, enabling banks, exchanges, and fintechs to build innovative products and services within the decentralized economy. We are at the forefront of digital asset security, offering battle-tested solutions that combine MPC cryptography, hardware isolation, and policy engines to deliver unparalleled protection. Our culture thrives on innovation, collaboration, and a shared passion for shaping the future of finance. We are a global, remote-friendly team composed of pioneers and experts across cybersecurity, blockchain engineering, and distributed systems. At Fireblocks, every team member contributes to solving complex challenges at the intersection of traditional finance and Web3, pushing the boundaries of what's possible in the digital asset space. We foster an environment where continuous learning and bold ideas are celebrated, offering ample opportunities for professional growth and impact. Join Fireblocks and be part of a company that is defining the infrastructure of the digital asset economy. If you are passionate about blockchain technology, have a strong drive to build secure, scalable, and cutting-edge solutions, and want to work alongside some of the brightest minds in the crypto industry, your place is with us. We offer competitive benefits, a dynamic work environment, and the chance to make a tangible difference in how the world interacts with digital assets. Explore our open positions and help us unlock the full potential of Web3.