Customer Success Manager, APAC
Job Description
Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.
Location: Singapore
About Fireblocks Fireblocks is an enterprise-grade platform providing secure infrastructure for moving, storing, and issuing digital assets. Through the Fireblocks Network and MPC-based Wallet Infrastructure, we help financial institutions securely build, run, and scale their digital asset operations — protecting assets from cyber-attacks, internal collusion, and human error. Fireblocks is a recognized leader in digital asset infrastructure, trusted by institutions worldwide.
About the Role The Customer Success Manager is responsible for building and maintaining relationships across a portfolio of customers, enabling them to realize value from the Fireblocks platform. As a trusted advisor, you will leverage your domain expertise to drive adoption, proactively resolve risk, and secure renewals across your book of accounts. You will work closely with Sales, Support, Product Management, and the broader Customer Success team to ensure customer success.
Key Responsibilities
- •Manage a portfolio of customers, applying scalable, repeatable playbooks to drive adoption efficiently
- •Establish regular touchpoints to track progress against adoption goals and technical objectives
- •Identify targeted key accounts within your portfolio and partner with the commercial team to grow those accounts through upsell and expansion opportunities
- •Develop trusted advisor relationships with key stakeholders across your portfolio
- •Translate customer product usage data into actionable guidance for customers
- •Monitor customer health scores and predictive risk indicators to flag and resolve at-risk accounts proactively
- •For targeted key accounts, provide contract utilization pacing and deeper account reviews as part of regular check-ins
- •Support deployment and operational best practices across all customer communication channels, including email, web calls, Slack, and mobile
- •Collaborate cross-departmentally to resolve common integration issues and surface recurring customer problems
- •Apply customer health scoring and risk management fundamentals to prevent and resolve risk at scale
- •Drive communication and customer advocacy to ensure a consistent customer experience across the portfolio
Qualifications
- •Education: Bachelor's degree required
- •Experience: 2-3 years in Account Management, Customer Success, or a related SaaS/tech role
- •Business-level proficiency in English is required-Must!
- •Business-level proficiency in additional APAC languages (e.g., Mandarin, Korean, Japanese) is not mandatory, but considered a plus
- •Comfort and familiarity with AI tools to drive efficiency in account management, reporting, and customer communication
- •Comfort managing a portfolio of accounts efficiently, using scalable processes over highly bespoke engagement
- •Ability to translate business requirements into business value, and collaborate with Sales to promote value-driven solutions
- •Strong communication and organizational skills
- •Experience in technical account management, or supporting customers on complex/technical platforms, is preferred
What Sets You Apart
- •An out-of-the-box thinker who finds creative, scalable solutions to serve a large portfolio efficiently
- •A strong personal drive to grow your book of business and take ownership of portfolio-level outcomes
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
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About Fireblocks
Fireblocks is a leading enterprise-grade platform providing a secure infrastructure for moving, storing, and issuing digital assets. We empower financial institutions to seamlessly and securely embrace the burgeoning world of blockchain and Web3. Our robust technology safeguards billions in crypto assets, enabling banks, exchanges, and fintechs to build innovative products and services within the decentralized economy. We are at the forefront of digital asset security, offering battle-tested solutions that combine MPC cryptography, hardware isolation, and policy engines to deliver unparalleled protection. Our culture thrives on innovation, collaboration, and a shared passion for shaping the future of finance. We are a global, remote-friendly team composed of pioneers and experts across cybersecurity, blockchain engineering, and distributed systems. At Fireblocks, every team member contributes to solving complex challenges at the intersection of traditional finance and Web3, pushing the boundaries of what's possible in the digital asset space. We foster an environment where continuous learning and bold ideas are celebrated, offering ample opportunities for professional growth and impact. Join Fireblocks and be part of a company that is defining the infrastructure of the digital asset economy. If you are passionate about blockchain technology, have a strong drive to build secure, scalable, and cutting-edge solutions, and want to work alongside some of the brightest minds in the crypto industry, your place is with us. We offer competitive benefits, a dynamic work environment, and the chance to make a tangible difference in how the world interacts with digital assets. Explore our open positions and help us unlock the full potential of Web3.
Ready to Apply?
To submit your application for this position, please visit Fireblocks's official website and follow their application process.