Techical Support
What You'll Be Doing
Support retail and VIP users across the App, Website, Desktop Client and API.
Investigate and resolve technical issues by analyzing logs, databases, monitoring systems and code to identify root causes.
Spot bugs and areas for improvement, partnering with business units to enhance the product and overall user experience.
Work alongside the Incident Management team on technical incidents, participating in post-incident reviews and contributing recommendations.
Develop and maintain internal tools and automation, including AI-driven solutions, to improve team efficiency.
What We're Looking For
5+ years of experience in one or a combination of the following areas, with depth in at least one and the ability to pick up others:
DevOps / Infrastructure: CI/CD, public cloud platforms (AWS / GCP / Azure / Alibaba Cloud), Linux, containers (Docker / Kubernetes), Infrastructure as Code, monitoring and logging, scripting, and solid networking fundamentals (HTTP(S), DNS, proxies, VPN).
Software Development: backend experience with Java / Spring Boot, Go, Python, Node.js or Rust; or frontend experience with JavaScript / TypeScript; or client-side experience with Android, iOS, H5 or Flutter.
Technical Support / Solutions / Project Management: pre-sales or post-sales technical support, solutions engineering, or technical project management for products with a million-level user base.
Fluency in English is required to coordinate with overseas partners and stakeholders.
Bonus Points
Production experience with AI projects (skills, harnesses, agentic loops).
Background in financial services or Web3.
Additional languages, such as Mandarin.
Why Join Us
Help shape the future of finance.
Collaborate with world-class talent in a user-centric, flat-structured global organization.
Work on challenging projects in a fast-paced, innovative environment with autonomy.
Enjoy a results-driven workplace with opportunities for career growth and continuous learning.
Competitive salary and company benefits.
Remote-first, work-from-home arrangement (may vary depending on the role and team).
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.