Senior Customer Success Manager, Enterprise
About This Role
This role owns Elliptic's most strategic enterprise customers across the Americas. These accounts' compliance, risk and intelligence programs involve several teams and executives on both sides. It's an individual contributor position, so influence comes from how well you lead accounts rather than from title.
What You'll Be Doing
Own health, retention and expansion across your AMER enterprise portfolio, maintaining an account plan and stakeholder map for every key customer
Lead renewal cycles end to end, from forecasting risk to negotiating terms
Run executive business reviews that demonstrate ROI and build senior-level trust in Elliptic
Coordinate complex, multi-team use cases across the organization, keeping internal leaders informed early on risk and opportunity
What We're Looking For
A track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholders
Proven retention and expansion results in large accounts, with renewal forecasts leaders can rely on
The presence to run executive business reviews and deliver a clear value story to C-suite audiences
The ability to align Support, Solutions, Product and Engineering around one plan without formal authority
Fluency with AI tools as part of daily workflow, using them to move faster and think better, while knowing when not to trust them
Bonus Points
AML experience in crypto or financial services
Familiarity with blockchain and digital assets
Experience working with US banks or exchanges on compliance or financial crime programs
Why Join Us
Competitive salary, plus share options
25 days of annual leave, plus US national holidays
Health insurance
A personal training budget
Laptop and equipment provided, plus a home office allowance
Full access to Spill mental health support
About Elliptic
Elliptic is a global leader in cryptoasset risk management, empowering businesses and governments to confidently engage with the blockchain economy. Since 2013, we've been building the critical infrastructure to detect, prevent, and investigate financial crime in the crypto space. Our cutting-edge blockchain analytics and compliance solutions provide unparalleled visibility into crypto transactions, helping clients navigate regulatory complexities and mitigate illicit activity across various cryptocurrencies and Web3 platforms. We work with financial institutions, crypto businesses, and government agencies worldwide, playing a pivotal role in fostering trust and security in the digital asset ecosystem. At Elliptic, we're driven by a shared mission to build a safer and more transparent financial future. Our culture thrives on innovation, collaboration, and a passion for solving complex, real-world problems at the forefront of blockchain technology. We value intellectual curiosity, rigorous analysis, and a commitment to excellence, fostering an environment where every team member can contribute to groundbreaking work. We pride ourselves on a diverse and inclusive workplace that encourages continuous learning and professional growth within the dynamic Web3 landscape. Join Elliptic and be part of a team that's shaping the future of finance. You'll have the opportunity to work with world-class experts, leverage advanced data science and machine learning, and make a tangible impact on the security and integrity of the global crypto economy. If you're a talented individual passionate about contributing to a robust and responsible blockchain ecosystem, thrive in a fast-paced, challenging environment, and want to help define the standards for crypto compliance, Elliptic offers an unparalleled opportunity to advance your career and make a difference.
Ready to Apply?
To submit your application for this position, please visit Elliptic's official website and follow their application process.