Operations Lead
"About The Role"
About This Role
We're hiring an Operations Lead to run one of three core domains like a product, with direct authority from day one and a direct line to the COO. You'll blend hands-on operational execution with systems thinking, turning manual processes into intelligent, scalable automations that support crypto-native and traditional fintech clients alike. This role sits at the intersection of distributed financial infrastructure, compliance rigor, and cutting-edge automation.
What You'll Be Doing
Dive into the queue yourself in your first months—handling cases, transactions, or escalations—to uncover exactly where friction lives and define the KPIs that prove the system works
Design and ship your first automations by months 3–4, validating the new operating model against live volume and measurable outcomes
Scale intelligent agents across your domain by months 5–6, reserving human judgment for only the highest-risk, highest-complexity decisions
Partner directly with Engineering and Product to spec agents and tooling—skipping ticket queues in favor of real collaboration
Own and continuously refine SOPs, escalation paths, and performance metrics as your domain evolves
Drive success through volume growth and efficiency gains, not team size—proving that smart systems outperform headcount
What We're Looking For
3+ years building products or processes at a bank, fintech, payments company, or crypto/web3 organization—or equivalent tier-1 consulting experience in regulated financial services
Demonstrated experience shipping production-grade automations or AI agents in live environments (not just prototypes)
Direct, hands-on experience with queue management, case handling, or transaction processing
Proven ability to design end-to-end operational domains, including process architecture, SOP creation, and KPI frameworks
An automation-first mindset—biased toward building leaner systems over scaling teams
Comfort operating within regulated financial services, whether banking, payments, or digital asset compliance
Bonus Points
Experience with compliance, risk management, or fincrime/AML workflows
Familiarity with AI agents, LLMs, or intelligent automation frameworks
Exposure to blockchain, decentralized finance (DeFi), or crypto payment rails
Background working with smart contracts or distributed ledger-based transaction systems
Why Join Us
Competitive base salary: $180,000–$220,000 USD, plus relocation and visa sponsorship
Direct ownership and decision-making authority from day one—no bureaucracy, no waiting
A front-row seat building operational infrastructure for the future of global, API-first banking and digital asset finance
Work alongside a lean, high-caliber team shaping how automation and AI transform financial operations at scale
Ready to Apply?
To submit your application for this position, please visit Clera's official website and follow their application process.