Technical Account Manager, Crypto
"What You'll Be Doing"
About This Role
As a Technical Account Manager for Crypto, you'll own the technical relationship for Stripe's most strategic crypto-native users—high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy. You'll be the technical expert these accounts trust and rely on, developing deep relationships with key stakeholders, mobilizing cross-functional teams to resolve complex technical challenges, and proactively identifying opportunities to help these businesses succeed and scale.
What You'll Be Doing
Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts, building durable relationships with their Engineering, Payments Operations, and Product stakeholders.
Lead complex technical troubleshooting and incident response for assigned accounts, owning communications and remediation through to resolution in collaboration with Product, Support, and Engineering.
Partner closely with go-to-market and other user-facing teams to deliver a coordinated experience across accounts, combining technical ownership with commercial strategy.
Translate customer and developer needs into actionable product feedback by aggregating patterns across accounts, sizing business impact, and surfacing issues to Product and Engineering through to completion.
Develop and maintain account-specific operational runbooks, escalation paths, and success metrics such as uptime, latency, transaction throughput, and settlement timelines.
Proactively review accounts' implementations to identify improvements and surface potential issues—across performance, reliability, and compliance workflows—before they affect the user experience, and flag growth opportunities to partner teams.
Deliver regular business and technical reviews with customers, including quarterly reviews, post-mortems, and roadmap previews, driving action items to closure.
Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service.
Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale technical support coverage and effectiveness.
What We're Looking For
5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper.
Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
Excellent written and verbal communication and stakeholder management, with the ability to hold both business-level and deeply technical conversations and influence cross-functional teams.
Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work.
Bonus Points
Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems.
Background in payments, fintech, or cross-border money movement, including how traditional rails and stablecoin rails interoperate.
Comfort with observability tooling for diagnosing production issues, such as Datadog or comparable platforms for log search, dashboards, monitors, and distributed traces.
Experience with tools like Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation.
An operations-savvy mindset, with a track record of removing process friction and replacing one-off workarounds with scalable processes.
Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.
Ready to Apply?
To submit your application for this position, please visit Sanctuary Computer's official website and follow their application process.