VIP Relationship Manager
"What You'll Be Doing"
About This Role
Success in this role looks like a growing, active and engaged VIP community in the US, strong retention and a healthy flow of referrals, VIP feedback that shapes what Product builds, and relationships handled in full compliance with company policies.
What You'll Be Doing
Find, recruit, onboard and retain VIP traders and high-net-worth individuals in the US.
Build relationships across the US trader, HNWI and community landscape, including industry networks, referrals, events and inbound interest.
Negotiate and agree VIP terms with candidates, within MetaMask's programme guidelines.
Act as each VIP's main point of contact, bringing in Support, Product, Marketing and leadership as needed.
Host and attend VIP gatherings across the US, working with the Events team, with regular travel to key US hubs and industry events.
Turn conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, sharing it with Product.
Adapt VIP materials and communications for a US audience, in line with Legal guidance.
Track and report on pipeline, volume, fees and retention.
What We're Looking For
Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech.
A credible network among high volume US traders, HNWIs, KOLs or communities, or a track record of building one.
Excellent written and spoken English, and the polish to work with high net worth clients.
A good understanding of the US trading landscape and how traders compare offers.
Comfort working towards volume, fee and deposit targets.
Solid knowledge of on chain trading and DeFi.
Sound judgement on US regulation, and comfort working with Legal guidance.
Bonus Points
Experience hosting private events or community gatherings for high value and HNWI clients.
Familiarity with MetaMask products across trading features and Money Account.
A product mindset, with the ability to turn feedback into clear requirements.
Ready to Apply?
To submit your application for this position, please visit Consensys's official website and follow their application process.