VIP Relationship Manager
"What You'll Be Doing"
About This Role
Success in this role looks like a growing, active and engaged VIP community across Greater China; strong retention and a healthy flow of referrals; VIP feedback that shapes what Product builds; and relationships handled in full compliance with policies.
What You'll Be Doing
Finding, recruiting, onboarding and retaining VIP traders and HNWIs across Mainland China/Hong Kong, Taiwan and Singapore.
Building relationships across Mandarin-speaking traders, HNWI and community networks, including industry networks, referrals, events and inbound interest.
Negotiating and agreeing VIP terms with candidates within MetaMask's programme guidelines.
Acting as each VIP's main point of contact, bringing in Support, Product, Marketing and leadership when needed.
Hosting and joining VIP gatherings across Greater China and the wider region, working with the Events team.
Turning conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, and sharing this with Product.
Adapting VIP materials and communications for a Chinese-speaking audience, in line with Legal guidance.
Tracking and reporting on pipeline, volume, fees and retention.
What We're Looking For
Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech.
A credible network among high-volume Mandarin-speaking traders, HNWIs or communities, or a track record of building one.
Native Mandarin and strong professional English; Cantonese is a plus.
Good understanding of regional market dynamics and how traders and HNWIs compare offerings.
Comfort working towards volume, fee and deposit targets.
Solid knowledge of on-chain trading and DeFi.
Sound judgement on local regulation, and comfort working with Legal guidance.
Bonus Points
Experience hosting private events or community gatherings in the region.
Japanese or Korean language skills.
A product mindset, with the ability to turn feedback into clear requirements.
Ready to Apply?
To submit your application for this position, please visit MetaMask's official website and follow their application process.