Technical Support Engineer（LATAM/US）
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Requirements
Responsibilities: Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. Build dashboards and monitoring solutions to track system performance and incident trends. Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure. Requirements: Bachelor’s degree in Computer Science, Software Engineering, or related field. 5~15 years of experience in technical support, DevOps, or backend engineering for large-scale systems. Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus. Hands-on experience with Linux, Kubernetes, and CI/CD pipelines. Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting. Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus. Fluent in English and Mandarin, to coordinate with global stakeholders. Preferred Qualifications Background in Java backend development and microservice troubleshooting. Experience in payment systems, fintech, or Web3 infrastructure. Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems. Team Growth Opportunities Be part of a global tech team supporting millions of users. Work at the intersection of engineering, operations, and customer experience. Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise. Make an impact in the fast-evolving crypto and Web3 ecosystem.
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.