Customer Service Representative (Slovak & English)
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Requirements
Responsibilities Handle high volumes of live chat and support tickets across assigned language queues Identify and evaluate customers' needs to deliver satisfaction and timely resolution Provide accurate, valid, and comprehensive information on platform features, products, and processes Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution Follow communication procedures, guidelines, and policies Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed Go the extra mile to engage customers and deliver a best-in-class experience Perform other tasks as assigned by team leaders Requirements 1+ years experience of proven customer facing experience or experience as a customer service representative Strong IT proficiency and ability to handle moderately technical customer queries Exceptional written communication skills and active listening ability Ability to multi-task, prioritize, and manage time effectively Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required) Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus Knowledge of the cryptocurrency/blockchain field is a strong advantage Fluent in English and Slovak Willing to work weekends and irregular hours which will include night shifts
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.