IT Support Specialist
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join a fast-growing global technology organization operating at the forefront of digital innovation. We are building secure, scalable, and forward-thinking infrastructure to support teams across multiple regions and we’re looking for a proactive IT Support Specialist to help power our internal operations.If you’re passionate about technology, thrive in dynamic environments, and enjoy solving complex technical challenges, we’d love to hear from you.
Requirements
Responsibilities Act as the first point of contact for Service Requests related to hardware, software, applications, and network issues Troubleshoot and resolve incidents using available tools and best practices Escalate and route incidents to appropriate teams when necessary while retaining ownership Ensure incidents and service requests are resolved within agreed service levels Maintain a strong security-first mindset in all support activities Assist in defining and improving IT operating procedures and documentation Contribute to internal knowledge-sharing platforms and documentation updates Monitor systems and services, identifying trends and potential problem areas Support IT Operations initiatives across multiple departments Collaborate effectively with cross-functional teams to ensure seamless IT service delivery Requirements Bachelor’s Degree in Computer Science, Information Systems, or a related field Strong hands-on experience with macOS (OSX) and iOS devices Proven experience managing: Google Workspace (Google Admin) Okta Atlassian Suite (Jira, Confluence, etc.) Solid understanding of networking fundamentals: DHCP, LAN/WAN Active Directory / Access Points IPSec VPN Network monitoring & security principles Strong troubleshooting and analytical skills Excellent communication skills in English
About Binance
Binance is at the forefront of the global blockchain revolution, serving as the world's largest cryptocurrency exchange by trading volume. Our mission is to increase the freedom of money globally, and we are committed to building a robust ecosystem of products and services that empower individuals with financial autonomy. From advanced trading platforms to innovative blockchain solutions, we are constantly expanding our offerings to meet the evolving needs of the digital economy. Our culture thrives on innovation, collaboration, and a relentless pursuit of excellence. We foster an environment where bold ideas are encouraged, and every team member, especially in our growing Pakistani operations, is empowered to contribute significantly to our global impact. We value transparency, integrity, and a strong sense of responsibility to our users and the broader blockchain community. Working at Binance means being part of a diverse, global team that is passionate about shaping the future of finance. Joining Binance in Pakistan offers unparalleled opportunities for career growth and professional development within a rapidly expanding industry. With hundreds of open positions worldwide, we are looking for talented individuals who are eager to make a tangible difference. If you are driven by challenge, keen to innovate, and want to be part of a company that is redefining the financial landscape, explore our careers and embark on a rewarding journey with Binance.
Ready to Apply?
To submit your application for this position, please visit Binance's official website and follow their application process.